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Frequently Asked Questions

How do I order through text?

You can place an order by sending a text message to the shop number. Here's how:

  1. Find the shop number (e.g., 09197511005)
  2. Send a text message with the following format:
    • Gallon (quantity): [number]
    • Gallon type (Round Container, Container W/ faucet, Slim Container): [type]

Example message:

Gallon (quantity): 2

Gallon type (Round Container, Container W/ faucet, Slim Container): Round Container

The shop will process your order and confirm via text message.

How do I reschedule a delivery?

To reschedule a delivery, please contact the shop directly through the contact information provided in your order confirmation. You can also use the order management section in your account to request a reschedule if the option is available.

What should I do if my order is delayed?

If your order is delayed, please contact the shop immediately. You can reach them through the contact information provided in your order confirmation. The shop will provide updates on the status of your delivery and work to resolve any issues as quickly as possible.

How can I update my delivery address?

You can update your delivery address by logging into your account and navigating to the account settings section. If you need to change the address for an existing order, please contact the shop directly as soon as possible to ensure the change is processed before delivery.